Wednesday, July 1, 2009

Remote Computer Support - Must Know Facts

Remote computer support is needed if you're unable to get local computer help, you want someone to fix your laptop problem quickly, or you don't have money to afford on site repair or home technicians.

In this article, I'll address:

-What is remote repair?
-How do I find the best remote support technicians?
-How can I leverage free remote help options?

What is remote computer support?
This basically happens via the internet - thus you must have a computer internet connection, preferably broadband, cable, ISDN, etc.

Remote computer help requires teleconferencing a technician to take over your computer and fix problems as if they were sitting in front of your laptop or desktop.

At the same time, support personnel will be talking to you on the phone or via VOIP for you to describe the problems and help aid in the solution.

Remote laptop and desktop help works best for software issues - hardware is very hard to solve over the phone or internet.

How do I find the best remote laptop support technicians?
Start with Google Search. Look for the following keywords:

-remote laptop repair
-distance desktop inspection
-online PC installation
-best PC technicians
-remote PC technicians
-internet laptop repair

That's just a start. When finding remote diagnostic options, you need to consider price, availability, expertise, and references.

Don't be scammed - often online inspection personnel will take over your computer and steal personal information such as credit cards, insurance, passwords, etc.

Whether laptop or desktop, PC or mac, best Anti-virus or no Anti-virus, they can still do this.

How can I leverage free remote support options?

#1 is to ask friends and family. They are more trustworthy, and the computer help is usually free.

#2 is to ask desktop forums specific questions. They will tell you how to solve your software problems, without needing to remotely take control of your PC.

#3 is to find free electronics forums - there are plenty of these through Google and Yahoo! search. Setup a Skype account, and a video teleconferencing account, and you can get started on free repair support!

Anything else I need to know about distance desktop repair?

There are many options - from online assistance over phone, to support by videoconferencing, to support by technicians taking control of your desktop through a remote portal.

Consider variables mentioned earlier - price, reliability, and availability. With all computer problems, you want them fixed fast! It's frustrating dealing with very slow computers and not knowing how to troubleshoot computers when needed.

Finally, think about local repair centers. These are not much more expensive and can be much more reliable. These local shops and support stores are brick-and-mortar, so you worry less about scams.

It's just another option if you're not 100% sure of remote computer support.

Hope that helps, best of luck in solving all of your hardware and software problems.

JD Chang is an expert computer technician specializing in PC repair. Click here to solve your PC support problems. Learn about remote computer support now and save $1000s in the next 10 minutes!

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  1. It's amazing. I never read any where about remote repair process. It seems very interesting. Hope it will have better future. Thanks for sharing with us.

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